Refund Policy

Refund Policy for pixeldownload.com

Effective Date: [07/2024]

Thank you for shopping at Pixel download ! We value your satisfaction and strive to provide the best possible experience with our digital products. Please review our refund policy below.

Refund Policy

Company Name: DIGIPIXEL LLC
Website: www.pixeldownload.com
Support Email: contact@pixeldownload.com

Digital Products Covered

This refund policy applies to the following digital products sold on our website:

  1. Anime Design Pack

Payment Platform

We use Hotmart.com as our payment platform. All transactions are securely processed through Hotmart. We respect and adhere to Hotmart’s policies, including their 7-day refund period. Please be aware that the refund process may also be subject to Hotmart’s terms and conditions.

Eligibility for Refunds

We offer a 7-day refund policy for our digital products. If you are not satisfied with your purchase, you may request a refund under the following conditions:

  1. Refund Request Period: Refund requests must be made within 7 days of the purchase date. After 7 days, we are unable to offer a refund.
  2. Reason for Refund: Refunds are considered for the following reasons:
    • The digital product is defective or not as described.
    • The digital product is not accessible or downloadable.
    • You accidentally purchased the wrong product.
  3. Proof of Purchase: You must provide proof of purchase, such as an order number, receipt, or email confirmation.

Non-Refundable Situations

Refunds will not be granted in the following situations:

  1. Change of Mind: If you simply change your mind after downloading the product.
  2. Partial Downloads: If the digital product has been partially downloaded or used.
  3. Unauthorized Use: If the product has been used or distributed in an unauthorized manner.

Use of Digital Products

Requesting and receiving a refund will revoke your rights to use the digital product. Once a refund is issued:

  1. Usage Rights: You must cease all use of the digital product immediately.
  2. Legality: Continued use of the refunded digital product is illegal and may result in legal action.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email our support team at contact@pixeldownload.com with the subject line “Refund Request – [Order Number]”.
  2. Include Details: In your email, include the following details:
    • Your full name
    • Order number
    • Date of purchase
    • Reason for the refund request
  3. Response Time: Our support team will review your request and respond within 2-3 business days.

Refund Process

Once your refund request is approved, the following process will take place:

  1. Refund Approval: You will receive an email confirmation of the approved refund.
  2. Refund Method: The refund will be processed using the original payment method via Hotmart.
  3. Processing Time: Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider and Hotmart’s processing times.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at support@wallartstock.com. We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing WallArtStock.com!

DIGIPIXEL LLC
www.pixeldownload.com

contact@pixeldownload.com

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